Every effort is made to read the meters on the 15th day of each month. Sometimes holidays/weekends, weather, and unexpected emergencies requires us to alter our meter reading schedule slightly. If water usage seems higher or lower than what seems normal, please compare the meter reading on the bill with the reading on the meter. The meter is located within the black box in the front of your property. It reads like an odometer on a car. If after making these comparisons, the customer feels there is an error, customers are encouraged to contact the office during normal business hours, and we will review the current usage. 

Provident Utilities operates on a monthly billing schedule. All bills are emailed on or around the 20th day of each month. Bills are due on the 1st day of each month. Register for your Customer Portal for online bill pay and auto pay options at https://providentutilitiesga.secure.munibilling.com . Late fees are accessed to accounts unpaid on the 2nd day of the month. Customers are responsible for paying their bills on time. If a customer does not receive a bill, it is the customer's responsibility to contact our office and request a bill.

If payments are returned due to customer error, a $30 return check fee will be assessed on the customer's account. 

Water service may be suspended due to nonpayment. If a customer's account carries a past due balance beyond the disconnect date the account will be subject to a delinquent account fee. Approximately 30 days after the due date, any late account will be put into a suspension status.

To reinstate a suspended account, the customer must pay all arrears on the account, the current balance, and the suspension Fee. In cases where the customer is a repeat offender, or a renter, the account holder may be required to pay a deposit.

If water service to a location is locked out, water service will be restored within the next business day from receipt of payment. Any customer attempting to force open his/her cut-off valve will be charged a fee for its repair and is subject to legal action, including prosecution for theft of services.

**Provident Utilities works in association with each neighborhood's HOA to ensure dues are paid. If homeowner's have delinquent HOA dues, Provident Utilities may disconnect water service.

Community wells and well sites are the private property of Provident Utilities, Inc. NO TRESPASSING. Trespassing or tampering with these facilities is a Federal Offense. 

Well sites are also DANGEROUS. Do not enter the well site under any circumstance. Our service personnel are highly qualified and go through many hours of technical training. The electrical equipment and chlorine gas inside the well sites can be fatal. Please stay away from fences that border the well sites for your own safety. Provident Utilities, Inc. is not responsible or liable for accidents that happen to trespassers.

  The meter box, meter, valve, and service line inside the meter box are the property of Provident Utilities. Customers should under no circumstances tamper with any equipment inside the meter box.  We strongly recommend that all customers have a plumber install a cut off valve beside your home to allow you to cut-off water flow to your house in case of an emergency.

Any customer who tampers with a meter or valve servicing their house is subject to a penalty charge of $575, in addition to the cost of the parts and labor to fix any damages. These charges cover the cost of the labor and materials required to fix leaks created by this activity or to replace the meters, locks, valves, or the various corporation stops, pipes, and fittings that are broken through such misuse. Many customers attempt to force a valve closed or open without the proper tools. Other customers may try and force open a valve that has been locked due to non-payment, or cut the lock or valve to steal service. If the utility company discovers that a locked-out service connection has been tampered with, the police will be immediately notified and we will proceed to collect payment or prosecute for theft of services.